These
are the general terms and conditions of the BABY SIGNS HONG
KONG regarding workshops / classes and the sales of parenting
resources through the Baby
Signs Hong Kong website. These policies are defined to
guarantee a certain level of service toward our customers
while preserving the interest of the company against abusive
or undue behaviour.
CUSTOMER PRIVACY
Kindly
be assured that customer information is used to process orders
only and that no payment data information is kept. Names,
email details, order details and addresses will NOT be passed
on to any external party for use in any marketing effort.
Should
you wish to be kept informed of updates, new articles, new
products and special offers, please join the Baby
Signs Hong Kong Facebook page (registration is free)..
CANCELLATION
POLICY
We urge
early registration for all workshops and classes. Minimum
enrolment must be met at least one week prior to the class
/ workshop date or there is a possibility of cancellation.
When enrolment is low, Baby Signs Hong Kong reserves the right
to cancel the class / workshop.
Sessions
will be held as usual unless Typhoon signal 8 or Black Rainstorm
Signal is on. You will be notified of the schedule of a make-up
workshop/class by email.
REFUND / RETURN POLICY
Parent
Workshop
If you are unable to attend a workshop, we will issue a full
refund if you notify us a minimum of two weeks before the
workshop date. If enrolment is insufficient and we cancel
a class, your fee will be refunded.
Sign,
Say, & Play® Class / MORE Sign, Say, & Play® Class
If you/your child are unable to attend a class within the
series, we may arrange for a make-up session with the next
available class (subject to availability). If enrolment is
insufficient and we cancel a class, your fee will be refunded.
Cancellation of participation in the class series will get
a refund if you notify us a minimum of two weeks before the
start of the class series.
Products
We do our best for you to be totally satisfied with your purchase.
Should you wish to return or exchange an item, you may do
so within 15 days of order receipt. An item may be returned
or exchanged only if it is in a new and unused condition. Refunds are usually
made through store credits and and calculated based on the
price paid, after eventual discounts (where applicable). Shipping
costs are non-refundable.
Baby Signs
Hong Kong reserves the right to refuse returns at its discretion.
PAYMENT
Workshops/Classes/Training
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Payment
through bank transfer |
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Please
make money transfer to BABY SIGNS HONG KONG
HSBC Account # 808-198378-838
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Please
forward a copy of the bank remittance advice slip to
inform us of the transfer. You may do so via email,
fax or snail mail. An official receipt will be issued
upon verification of payment. |
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Payment
should be received at least 1 week before the
start of the workshop/series of classes (Sign,
Say, & Play™ and MORE Sign, Say, &
Play™) for which you have signed up. |
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Product
Purchase
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Payment
through bank transfer |
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Please
make money transfer to BABY SIGNS HONG KONG
HSBC Account # 808-198378-838 |
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Please forward a copy of the bank remittance advice
slip to inform us of the transfer. You may do so via
email, fax or snail mail. An official receipt will
be issued upon confirmation of payment. |
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Payment should be received within 1 week of
order placement. Goods will be delivered only
upon receipt of payment. |
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SHIPPING
All products
will be shipped within 1-3 business days (Mon-Fri) upon receipt
of payment.
All orders
will be shipped through Hong
Kong Post or via SF-Express. Postage rate depends on the weight of the items
ordered/being sent.
Please
email info@babysignshongkong.com
for a quote on shipping.
To help
you estimate your shipping costs, HK Post has developed a
very practical tool: Local
mail postage calculator and Overseas
mail postage calculator.
Once orders
have been shipped, the customer will be alerted of the shipment
by Email.
Unless
you require Mail Registration, there is no tracing and no
compensation for delay, damage or loss of the mailed items
from Hong Kong Post.
For registered
items, tracing is available and compensation up to HK$30 is
payable in the event of loss or damage. Compensation will
not exceed the market value of the articles lost or the amount
of damage sustained. Indirect loss or loss of profits will
not be taken into consideration.
Local
registered items can be traced within 6 months after the day
of posting.
Overseas
registered items can be traced 2 weeks to a maximum of 6 months
after the day of posting.
Registration
charge is HK$13 per item to all local and international destinations.
Any customs
and duty charge on orders shipped to international destinations
are the responsibility of the customer.
PACKAGING / INVOICING
Baby Signs
Hong Kong is an environmentally-friendly company.
We will
email you your receipt after shipping in a PDF file. You must
have Acrobat®Reader®
installed to view the receipt. If, for any reason, you prefer
to have a paper invoice, please email info@babysignshongkong.com
to let us know.
We try
to reuse and/or recycle packaging materials.
The packaging materials may include brown kraft paper, tissue
paper, plastic bags, bubble wrap and Styrofoam peanuts, depending
on what we have received from our suppliers.
To help preserve
the environment, we encourage you to reuse and/or recycle
all the materials you receive instead of throwing them away.
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